Customer Service Representative Job at Robert Half (Medina)

Customer Service Representative

Robert Half

Location:
United States , Medina

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are seeking an experienced Customer Service Representative to join our team in Medina, Ohio. This is a contract-to-permanent opportunity within the manufacturing sector. In this role, you will be a key liaison between customers and internal teams, ensuring exceptional service and streamlined order processing. You will help foster clear communication, facilitate order management, and drive customer satisfaction while working within a collaborative, fast-paced environment.

Job Responsibility:

Serve as the primary point of contact between customers and cross-functional teams (Intake, Quote, Sales)
Coordinate with the Quote team to request and deliver quotes promptly
Address customer inquiries, providing accurate, timely information
Collaborate with the Sales team and customers to support project success, including participation in project kickoff calls
Manage customer accounts by ensuring all data, documentation, and order information are up to date and accurately entered
Efficiently process orders, adhering to established timelines and ensuring complete, accurate data entry
Collect payments and deposits when necessary
process tickets in a timely manner
Upload orders and related documents to customer portals and maintain records in shared drives
Update shipping dates in internal systems
proactively communicate any changes to customers and sales representatives
Perform stock checks as requested and provide direct shipping notifications to customers
Support post-order activities, processing special requests and handling inquiries for national, hospitality, and private label accounts

Requirements:

Strong verbal and written communication skills
Advanced proficiency in computer applications and systems
Exceptional organizational abilities and attention to detail
Effective time management skills to prioritize tasks efficiently
High level of accuracy in handling data and processes
Ability to work independently while maintaining honesty and assertiveness
Familiarity with customer service tools such as Zendesk
Experience in customer service, order entry, and handling inbound and outbound calls

What we offer:

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
January 22, 2026

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