Customer Service Representative, CVS Health

Customer Service Representative

CVS Health

Location:
United States, Las Vegas

Category:
Customer Service

Contract Type:
Employment contract

Salary:

17.00 - 28.46 USD / Hour

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Job Description:

This role requires providing telephone support for patients receiving specialty drug therapy, handling medication orders, verifying benefits, and collaborating with healthcare providers and insurers to ensure timely and accurate processing of prescriptions. Effective communication, organizational, and computer skills are essential for success in this fast-paced and compassionate environment.

Job Responsibility:

Provide telephone support to patients receiving life sustaining specialty drug therapy
Coordinate and process new patient medication orders and reorders
Verify and reverify benefits
Translate and enter new or refill prescriptions into the pharmacy information system
Communicate and collect copay amounts
Obtain authorizations
Work with insurance companies, healthcare providers, and/or internal teams to resolve orders with accounts receivable or clinical issues
Interact with insurance companies, patients, and internal partners to ensure timely processing of specialty medications
Ensure that financial and clinical expectations are being met prior to fulfillment

Requirements:

Valid/ Active Arizona Pharmacy Technician License
One year experience in a customer service role handling and resolving a high volume of complex customer needs over the phone
One year work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications
One year computer keyboarding experience, skills and aptitude

Nice to have:

Healthcare work experience
Familiarity with benefits, insurance, prescriptions, medical terminology

What we offer:

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs including wellness screenings, tobacco cessation, and weight management programs
Confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
May 10, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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