Customer Service Representative

• Make a high volume of outbound calls daily to connect with individuals and provide program information
• Assist callers in determining eligibility for specific programs and guide them through the application process
• Schedule appointments for individuals who meet the program requirements and ensure all necessary documentation is completed
• Leave detailed voicemail messages when unable to reach individuals and document all interactions accurately
• Follow scripts and guidelines to ensure consistent and attentive communication
• Maintain a distraction-free work environment suitable for remote work and video conferencing
• Troubleshoot minor technical issues independently and escalate larger equipment concerns to the office as needed
• Track and manage call outcomes using designated systems and software
• Collaborate with team members to meet project goals and deadlines

• Strong customer service skills, with experience in call center environments preferred
• Proficiency in managing both inbound and outbound calls effectively
• Familiarity with data entry and email correspondence tools
• Competence in using Microsoft Word and Excel for documentation and reporting
• Ability to schedule appointments and manage order entry efficiently
• Reliable high-speed internet connection meeting minimum speed requirements (100 mbps download, 10 mbps upload)
• Comfortable working remotely in a quiet environment free from distractions

Previous experience with Microsoft Remote Desktop is a plus

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan