Customer Service Representative Job at Robert Half (Durham)

Customer Service Representative

Robert Half

Location:
United States , Durham

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a Customer Service Representative to support document review and customer-facing administrative tasks for a Long-term Contract position in Durham, North Carolina. This role focuses on preparing claim-related files for formal processing by checking documentation, identifying gaps, and coordinating with customers to obtain complete information. The position begins with full onsite training for the first 30 to 45 days, followed by a hybrid schedule with onsite work once a week.

Job Responsibility:

Review incoming documents for completeness, accuracy, and readiness before they move to the next stage of processing
Organize and index files so records are easy to track, retrieve, and route appropriately
Examine claim materials carefully to spot missing details, inconsistencies, or items that require follow-up
Contact customers as needed by phone or email to request outstanding information and guide them through completing required forms
Prepare files for handoff to senior team members by ensuring all supporting materials are assembled and properly documented
Enter and update information in internal records and spreadsheets with a high level of accuracy
Provide excellent customer service while handling inbound communications and responding to routine questions
Support light processing tasks and take on additional operational responsibilities as experience in the role grows.

Requirements:

Previous experience in customer service, administrative support, or document review work
Strong attention to detail with the ability to identify incomplete or inaccurate information
Comfortable handling data entry and maintaining organized electronic records
Ability to communicate clearly through phone calls and email correspondence
Working knowledge of Microsoft Word and Microsoft Excel
Capable of managing multiple tasks in a structured, deadline-driven environment
Willingness to work onsite during the initial training period and follow a hybrid schedule afterward.

What we offer: