Customer Service Representative

• Sell, refund, and exchange tickets over the phone and in-person
• Answer any inbound inquiries regarding show programming
• Answer questions regarding Training Centre curriculum and register Training Center students and/or volunteers
• Sell gift cards
• Cover reception duties, including answering questions over-the-phone and in-person at the box office
• Book dining reservations
• Collect accurate patron data with the intention of feeding leads into the marketing pipeline
• Assist Group Sales by booking groups of 20 or less
• Perform initial data collection and screen for Second City Works clients
• Respond to customer service e-mails and live chat, including all forms of inquiry via website
• Manage and book ticketing lists provided by managers
• Manage hotel voucher programs
• Sell Second City merchandise
• Assist with Box office administrative needs, including internal ticketing requests, night manager sheets, qualifying orders, etc.
• Report any customer service issues for patrons and/or students to appropriate managers

• Have flexible availability (including consistent availability to work both nights and weekends)
• Demonstrated expertise with English language communication – both written and verbal
• Be comfortable working autonomously and productively in both slow and fast-paced conditions

Have basic working knowledge of a CRM, preferably Salesforce