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We are looking for a dedicated Customer Service Representative to join our team in Mount Prospect, Illinois. In this contract-to-permanent position, you will play a pivotal role in delivering exceptional support to our clients, ensuring their inquiries are handled efficiently and professionally. This role requires strong communication skills and attention to detail to maintain high-quality customer experiences.
Job Responsibility:
Respond promptly to inbound calls and address customer inquiries with professionalism
Provide assistance with scheduling appointments and updating calendars as needed
Manage email correspondence and ensure timely responses to client queries
Perform accurate data entry tasks to maintain customer records and order information
Handle both inbound and outbound calls to support various customer service needs
Process order entries efficiently while maintaining attention to detail
Utilize Microsoft Excel and Word for documentation and reporting purposes
Collaborate with team members to resolve complex issues and deliver solutions
Maintain a positive and helpful attitude while interacting with clients
Ensure customer satisfaction by addressing concerns and providing clear resolutions
Requirements:
Previous experience in a call center or customer service role is required
Proficiency in Microsoft Excel and Microsoft Word is essential
Strong skills in data entry and order processing are necessary
Ability to handle inbound and outbound calls effectively
Exceptional verbal and written communication skills
Familiarity with scheduling tools and appointment management
Experience managing email correspondence with attention to detail
Ability to multitask and prioritize in a fast-paced environment
What we offer:
medical, vision, dental, and life and disability insurance