Customer Service Representative Job at IAG GBS (Mineral Wells)

New

Customer Service Representative

We are looking for a Customer Service Representative to support medical customer...

Location

United States , Ventura

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

3+ years of experience in medical customer service, account support, or a related call center environment
Hands-on experience working with healthcare platforms such as Allscripts, Cerner, CRM tools, and EHR systems
Ability to handle inbound calls, customer follow-up, and issue resolution with professionalism and efficiency
Familiarity with authorizations, benefits, billing support, and other healthcare-related administrative functions
Strong computer skills with the ability to navigate multiple systems and update records accurately
Clear verbal and written communication skills with a strong focus on customer care
Ability to follow established policies, compliance expectations, and quality standards in a regulated environment

Job Responsibility

Manage incoming leads from partner departments, carry out timely follow-up, and present appropriate product or service options based on customer needs
Investigate customer concerns thoroughly, determine appropriate solutions, and communicate clear outcomes in a thorough manner
Maintain complete and accurate account documentation in designated systems while following corporate compliance and recordkeeping standards
Respond to community voicemail and inbound customer inquiries with urgency, professionalism, and attention to detail
Consistently meet or surpass established productivity and quality expectations in daily work
Collaborate with leadership and team members to support department objectives through task completion, training participation, and operational support
Build strong working relationships with customers and colleagues to encourage effective communication and dependable service
Stay current on departmental policies, procedures, and job-related knowledge required to perform responsibilities effectively
Follow workplace safety, cleanliness, and quality practices while remaining adaptable to changing scheduling or business demands
Perform additional assignments as requested by department management to support ongoing business needs

What we offer

medical, vision, dental, and life and disability insurance
401(k) plan

New

Customer Service Representative

Location

United States , Austin

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

2+ years of customer service experience required
Strong communication skills, both verbal and written
Ability to multitask and manage time effectively in a fast-paced environment
Problem-solving skills with a customer-first mindset
Basic computer proficiency and familiarity with CRM systems
High school diploma or equivalent required

Job Responsibility

Serve as the first point of contact for customer inquiries via phone, email, or chat
Respond to customer questions regarding products, services, orders, and account information
Resolve customer concerns efficiently while maintaining professionalism and empathy
Document customer interactions and update records accurately in internal systems
Collaborate with internal teams to escalate and resolve complex issues
Process orders, returns, and service requests as needed
Maintain knowledge of company products, services, and policies
Ensure a high level of customer satisfaction with each interaction

What we offer

Medical insurance
Vision insurance
Dental insurance
Life insurance
Disability insurance
401(k) plan
Free online training

Fulltime

New

Customer Service Representative

We are looking for a welcoming and adaptable Customer Service Representative to ...

Location

United States , California

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 1 year of customer service experience in a public-facing or office support role
Strong customer-focused approach with the ability to create a friendly and detail-oriented first impression
Comfortable interacting with visitors, team members, and external vendors throughout the workday
Flexible and adaptable when priorities shift or new tasks arise
Proficiency with Microsoft Outlook and confidence learning and using technology-based systems
Experience with Salesforce or the ability to work effectively in a CRM platform
Ability to work onsite in a business-focused environment

Job Responsibility

Greet visitors courteously and ensure each guest is connected with the appropriate sales representative or team member
Schedule, confirm, and update appointments while maintaining accurate calendar coordination throughout the day
Create a positive onsite experience by offering refreshments such as snacks and bottled water to guests when appropriate
Provide administrative support for day-to-day office activities and assist with special projects as needed
Contact food truck vendors to request pricing details and gather quote information for review
Monitor communications and appointment-related updates using Microsoft Outlook and other office systems
Enter and maintain customer or scheduling information accurately in Salesforce and related tools
Support a detail-focused front-office environment by handling tasks with flexibility and a strong service mindset

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

New

Customer Service Representative

We are looking for a Customer Service Representative for a Contract position bas...

Location

United States , San Francisco

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience in call center customer service, customer support, or a similar phone-based role involving frequent inbound and outbound communication
Ability to manage high call volume while staying attentive to detail, organized, and customer-focused
Strong communication skills with the confidence to speak with business owners, guide conversations, and handle challenging interactions professionally
Demonstrated skill in de-escalating concerns, identifying customer needs, and maintaining composure in a fast-paced setting
Comfort using sound judgment to spot patterns, distinguish routine issues from exceptions, and document findings clearly
Familiarity with order entry, call documentation, and basic tracking of performance metrics or service KPIs
Interest in learning new systems, adapting to evolving processes, and contributing feedback that improves customer-facing operations

Job Responsibility

Handle a steady stream of inbound and outbound conversations with business owners, gathering accurate information while maintaining a detail-focused and calm customer experience
Ask thoughtful questions that uncover customer needs, surface relevant business details, and support strong performance against service and outreach goals
Recognize recurring themes, unusual situations, and service gaps across calls, then organize findings into structured notes that can inform operational decisions
Classify call outcomes, edge cases, and customer scenarios in a consistent way so teams can use the information for training data and process refinement
Review AI-assisted or automated call interactions, identify where responses fall short of real-world expectations, and document corrective feedback for improvement
Partner with sales, operations, and engineering teams to share frontline insights that influence workflow enhancements and future automation priorities
Create clear reference materials, call guidance, and knowledge resources based on firsthand customer interactions to improve consistency across the team
Support a fast-paced service and sales environment by balancing customer de-escalation, accurate data capture, and KPI-focused call handling
Perform order entry and related follow-up tasks as needed to ensure customer information is complete and properly recorded

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan
Free online training
Access to top jobs and competitive compensation

New

Customer Service Representative

Our client in the nonprofit industry is seeking a compassionate and service-orie...

Location

United States , San Diego

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

1+ years of customer service, call center, administrative, or related experience
Excellent verbal and written communication skills
Strong interpersonal skills with a customer-first mindset
Proficiency in Microsoft Office Suite and experience with CRM or database systems preferred
Strong attention to detail and organizational skills
Ability to manage multiple tasks in a fast-paced environment
Passion for supporting a mission-driven organization and serving the community

Job Responsibility

Respond to incoming calls, emails, and other inquiries from donors, clients, members, and community stakeholders
Provide accurate information regarding programs, services, events, and organizational resources
Resolve customer concerns and escalate complex issues as needed
Maintain detailed and accurate records of interactions in internal systems
Assist with data entry, reporting, and general administrative support
Support outreach efforts, event registration, and follow-up communications
Collaborate with internal departments to ensure timely and effective service delivery
Process forms, applications, donations, or service requests as applicable
Uphold a high standard of professionalism, empathy, and confidentiality in all interactions

What we offer

medical
vision
dental
life and disability insurance
401(k) plan
free online training

Fulltime

New

Customer Service Representative

We are looking for a Customer Service Representative to support a non-profit org...

Location

United States , Baraboo

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience in customer service or call center support is required
Ability to manage inbound calls efficiently while maintaining a calm and attentive communication style
Experience with order entry and maintaining accurate customer records
Strong verbal communication skills and active listening ability
Comfortable handling both inbound and outbound phone interactions
Solid attention to detail and the ability to multitask in a fast-paced environment
Basic computer proficiency and confidence navigating customer service systems

Job Responsibility

Respond to incoming customer calls promptly and provide clear, courteous assistance for a wide range of service needs
Handle a steady volume of call center interactions while maintaining accuracy, professionalism, and a positive customer experience
Enter orders and update customer information in internal systems with close attention to detail
Resolve routine questions and concerns by gathering information, identifying needs, and providing appropriate solutions
Place outbound calls when needed to follow up on requests, confirm details, or support service completion
Document conversations, actions taken, and relevant updates to ensure complete and accurate records
Escalate more complex issues to the appropriate team when resolution requires additional support
Contribute to smooth daily operations by staying organized, meeting response expectations, and following service procedures

What we offer

medical, vision, dental, and life and disability insurance
401(k) plan

Fulltime

New

Customer Service Representative

We are looking for a Customer Service Representative to join a busy onsite team ...

Location

United States , West Grove

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 2 years of experience in customer service, call center support, or a similar office-based role
Strong verbal communication skills with a clear and courteous phone presence
Experience handling inbound calls and assisting customers with order or service questions
Ability to perform order entry with a high level of accuracy and attention to detail
Familiarity with documenting claims, updating records, and managing customer information
Strong interpersonal skills, sound business etiquette, and a dependable work style
Ability to work onsite during regular business hours.

Job Responsibility

Handle inbound customer inquiries by phone and provide clear, timely updates on orders and shipment status
Enter customer orders accurately into the system and confirm information before processing
Support claim documentation by gathering required details and completing service-related records
Review incoming orders for accuracy, verify key information, and follow up when clarification is needed
Respond to a steady volume of daily calls while delivering courteous and detail-focused customer support
Work closely with a small team to keep customer requests organized and resolved efficiently
Maintain complete and accurate files related to orders, claims, and customer communications.

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

New

Customer Service Representative

We are looking for a Customer Service Representative to support a busy beverage ...

Location

United States , Riverside

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience in customer service or a call center support role
Ability to handle a high volume of inbound calls while maintaining professionalism and efficiency
Experience with order entry and strong accuracy when processing customer information
Clear verbal and written communication skills with a customer-focused approach
Comfortable making outbound calls for follow-up and service-related communication
Strong organizational skills and the ability to manage multiple priorities in a fast-paced setting
Basic computer proficiency and confidence navigating customer service or order management systems

Job Responsibility

Respond to incoming customer calls promptly and provide helpful, detail-oriented support for product, order, and service-related questions
Place outbound calls as needed to follow up on requests, confirm details, and maintain strong customer communication
Enter customer orders carefully and verify information to help ensure timely and accurate processing
Address customer concerns with a solution-oriented approach while maintaining a positive service experience
Document call details, order updates, and customer interactions clearly within the appropriate systems
Work closely with internal teams to share relevant customer information and support efficient issue resolution
Manage multiple service tasks throughout the day while maintaining accuracy, courtesy, and attention to detail

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

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