Customer Service Representative, Robert Half

Customer Service Representative

Robert Half

Location:
United States, Charlotte

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a dedicated Customer Service Representative to join our team in Charlotte, North Carolina. This is a Contract to permanent position offering a great opportunity to grow within the healthcare and social assistance industry. The ideal candidate will possess strong communication skills, a customer-focused mindset, and a detail-oriented demeanor.

Job Responsibility:

Handle inbound and outbound calls to address customer inquiries and provide timely resolutions
Deliver exceptional customer service by maintaining a detail-oriented and empathetic approach in all interactions
Perform accurate data entry and ensure the proper handling of customer information
Manage email correspondence and respond to inquiries promptly and effectively
Utilize Microsoft Excel and Word to document and organize customer information and reports
Process order entries and ensure billing is completed accurately
Collaborate with internal staff and vendors to identify and address specific needs
Stay informed on basic medical knowledge to better assist customers within the healthcare industry
Maintain compliance with company policies and procedures while handling sensitive information.

Requirements:

Previous experience in customer service, preferably in a call center environment
Proficiency in handling inbound and outbound calls
Strong skills in data entry and managing email correspondence
Familiarity with Microsoft Excel and Word for documentation and reporting
Ability to process order entries and handle billing tasks with accuracy
Excellent communication and interpersonal skills
Basic understanding of medical terminology or healthcare processes
Demonstrated ability to work independently and as part of a team, ensuring customer satisfaction.

What we offer:

Medical insurance
Vision insurance
Dental insurance
Life and disability insurance
Access to company 401(k) plan
Free online training.

Additional Information:

Job Posted:
September 30, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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