Customer Service Representative

• Receive and respond to inbound phone calls
• Outbound calls – Customer related campaigns
• Investigate, resolve and evaluate customer concerns and queries via telephone or email in a professional and service-oriented manner
• Ensure service-related issues are responded to in a timely manner
• Follow up on first services
• Be available to the service technicians to ensure their day / schedule is progressing as planned
• One – Touch routes to ensure efficiency 24 hours prior to dispatch
• Provide start times to service technicians
• Relay work orders, messages, and information to the technicians
• Inform customers of upcoming services and direct calls to sales team as required
• Proactively follow-up daily on incomplete work and quickly resolve issue with the customer and technician to ensure work is completed
• Ensure all communications are recorded accurately in CRM system
• Quarterly ride along required with service technicians to increase knowledge of service offerings and processes

• High school graduation or equivalent, post-secondary education an asset
• 2-5 years of customer service and leadership experience
• Experience executing sales orders within an Accounting or Business Systems program is preferred but not mandatory
• Initiative and ownership with strong judgement to identify and resolve problems
• Demonstrated ability to pay close attention to detail, ensuring work is completed correctly and thoroughly
• Able to work under direction but also to take discretionary action under special circumstance

Experience executing sales orders within an Accounting or Business Systems program

• A comprehensive total rewards package and benefits to support your wellbeing
• Leaders who support your growth and success
• A workplace that provides the best health & safety practices in industry
• Give back to your community with two paid volunteer days annually and opportunities to become involved in events