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We are looking for a motivated and dedicated Customer Service Representative to join our team in Jamaica, New York. In this long-term contract position, you will play a key role in providing exceptional service to customers, handling inquiries, and ensuring satisfaction through effective communication. The ideal candidate is passionate about helping others and thrives in a fast-paced call center environment.
Job Responsibility:
Respond to incoming customer calls promptly, addressing inquiries and resolving issues
Handle order entry tasks with accuracy to ensure seamless processing
Deliver outstanding customer service by understanding client needs and offering appropriate solutions
Manage both inbound and outbound calls to support customer requirements
Maintain detailed and organized records of customer interactions and transactions
Follow established protocols and procedures to ensure compliance and efficiency
Provide support in troubleshooting and resolving customer complaints or concerns
Collaborate with team members to enhance overall customer satisfaction
Adapt to evolving customer needs and company policies to deliver consistent service
Uphold a positive and attentive demeanor when interacting with clients
Requirements:
Previous experience in a call center or customer service role
Strong communication skills, both verbal and written, to interact effectively with customers
Proficiency in handling order entry tasks with attention to detail
Ability to manage and prioritize multiple tasks in a fast-paced environment
Familiarity with inbound and outbound call processes
Problem-solving skills to address and resolve customer concerns
Comfort with using computer systems and software for data entry and record-keeping
A customer-focused mindset with a commitment to delivering high-quality service
What we offer:
medical, vision, dental, and life and disability insurance