Customer Service Representative Job at Robert Half (La Grange)

Customer Service Representative

Robert Half

Location:
United States , La Grange

Category:
Customer Service

Contract Type:
Employment contract, Contract work

Salary:

18.00 - 20.00 USD / Hour

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Job Description:

We are looking for a Customer Service Representative to support customers with questions and concerns related to waste and recycling collection services in Illinois. This contract opportunity with permanent potential is ideal for someone who communicates clearly, stays composed in a high-volume setting, and enjoys helping people solve service-related issues. The role offers the chance to work in a fast-moving environment where strong attention to detail, sound judgment, and a customer-first approach are essential.

Job Responsibility:

Respond to a large volume of incoming customer calls each day regarding residential and commercial collection services
Assist customers by clarifying service details, addressing concerns, and guiding them toward effective resolutions
Manage conversations professionally in a busy call center environment where priorities can shift throughout the day
Investigate service-related problems and apply practical solutions that support a positive customer experience
Record call details, updates, and outcomes accurately to maintain complete customer account information
Coordinate with coworkers and internal teams when needed while also handling assigned tasks independently
Balance multiple responsibilities at once, including call handling, issue resolution, and documentation
Support order-related requests and general account inquiries with accuracy and efficiency

Requirements:

Prior experience in customer service or call center support is preferred
Ability to communicate clearly and listen carefully to understand customer needs
Comfortable handling frequent inbound calls in a fast-paced work environment
Strong problem-solving skills with the ability to resolve issues calmly and professionally
Capable of managing several tasks at once while maintaining accuracy and attention to detail
Able to work independently and contribute effectively as part of a team
Familiarity with customer support, inbound call handling, and order entry is beneficial

What we offer: