Customer Service Representative Job at Robert Half (Moodus, Connecticut)

Customer Service Representative

Robert Half

Location:
United States , Moodus, Connecticut

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a dedicated Customer Service Representative to join our client's team in Moodus, Connecticut. As part of this long-term contract position, you will play a key role in providing exceptional support to customers by addressing inquiries, resolving issues, and ensuring satisfaction with our services. This opportunity is ideal for someone who thrives in a fast-paced environment and enjoys building positive relationships with customers.

Job Responsibility:

Respond promptly to incoming calls and customer inquiries, ensuring each interaction is handled professionally and efficiently
Identify customer needs and provide accurate information about products, services, and solutions
Resolve customer complaints and issues by offering effective solutions and maintaining a positive approach
Process orders and manage data entry tasks to ensure accurate and timely service
Build trust and establish long-lasting relationships with customers by demonstrating empathy and attentiveness
Maintain a thorough knowledge of company products and services to deliver informed responses
Collaborate with team members to improve customer service processes and enhance overall satisfaction
Handle both inbound and outbound calls with a focus on delivering excellent service
Document customer interactions and feedback to ensure records are up-to-date and comprehensive

Requirements:

Proven experience in customer service, preferably within a call center environment
Strong communication skills, both verbal and written, to effectively interact with customers
Ability to handle multiple tasks and prioritize responsibilities in a fast-paced setting
Proficiency in order entry and data management systems
Familiarity with handling inbound and outbound calls
Problem-solving skills to address customer concerns and provide effective resolutions
Attention to detail to ensure accuracy in data entry and customer interactions
A customer-focused attitude with a commitment to delivering exceptional service

What we offer:

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
March 19, 2026

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