Customer Service Representative Job at Robert Half (Ladera Ranch)

Customer Service Representative

Robert Half

Location:
United States , Ladera Ranch

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

We are looking for a Customer Service Representative to join a team in California on a contract basis with the potential for a long-term opportunity. This position is ideal for someone who enjoys helping customers, managing a steady call volume, and keeping information organized with accuracy. The role combines inbound support with outbound follow-up activity and offers the opportunity to build long-term experience in a customer-focused environment.

Job Responsibility:

Handle approximately 10 incoming calls each day, providing timely and attentive assistance to customers.
Complete a higher volume of outbound calls after training, typically ranging from 30 to 80 calls daily, to support follow-up and service needs.
Send follow-up links and communicate next steps clearly so customers understand how to proceed.
Enter customer and order-related information accurately into internal systems while maintaining detailed records.
Use Salesforce and related tools to track interactions, update account information, and document service activity.
Respond to customer inquiries effectively, resolve routine issues, and escalate more complex concerns when needed.

Requirements:

At least 1 year of administrative, clerical, or related office support experience is required.
Previous experience in customer service or a call center setting is strongly preferred.
Ability to manage both inbound and outbound calls with confidence and professionalism.
Experience with order entry and accurate data entry in a fast-paced environment.
Familiarity with Salesforce or similar customer relationship management platforms is preferred.
Strong written and verbal communication skills with careful attention to detail.
College degree preferred.

Nice to have:

Familiarity with Salesforce or similar customer relationship management platforms is preferred.
College degree preferred.

What we offer:

Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance.
Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan.