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Robert Half Logo Robert Half · Call Center

Customer Service Representative

United States, Baraboo · Job Posted June 09, 2026
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Job Description

We are looking for a Customer Service Representative to support a non-profit organization in Baraboo, Wisconsin. This Long-term Contract position is ideal for someone who enjoys helping people, managing high-volume communication, and ensuring each interaction is handled with professionalism and care. The person in this role will serve as a key point of contact for incoming inquiries, process orders accurately, and deliver dependable service across phone-based customer interactions.

Job Responsibility

  • Respond to incoming customer calls promptly and provide clear, courteous assistance for a wide range of service needs
  • Handle a steady volume of call center interactions while maintaining accuracy, professionalism, and a positive customer experience
  • Enter orders and update customer information in internal systems with close attention to detail
  • Resolve routine questions and concerns by gathering information, identifying needs, and providing appropriate solutions
  • Place outbound calls when needed to follow up on requests, confirm details, or support service completion
  • Document conversations, actions taken, and relevant updates to ensure complete and accurate records
  • Escalate more complex issues to the appropriate team when resolution requires additional support
  • Contribute to smooth daily operations by staying organized, meeting response expectations, and following service procedures

Requirements

  • Previous experience in customer service or call center support is required
  • Ability to manage inbound calls efficiently while maintaining a calm and attentive communication style
  • Experience with order entry and maintaining accurate customer records
  • Strong verbal communication skills and active listening ability
  • Comfortable handling both inbound and outbound phone interactions
  • Solid attention to detail and the ability to multitask in a fast-paced environment
  • Basic computer proficiency and confidence navigating customer service systems

What we offer

  • medical, vision, dental, and life and disability insurance
  • 401(k) plan
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