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Customer Service Representative

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , New Orleans

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a motivated Customer Service Representative to join our team in New Orleans, Louisiana. This short-term contract to permanent position is an excellent opportunity to contribute to a dynamic environment within the Real Estate & Property industry. The role requires strong organizational skills, attention to detail, and a commitment to delivering exceptional customer service.

Job Responsibility:

  • Process incoming and outgoing mail with accuracy and efficiency, including scanning, sorting, and verifying critical items for monthly reporting
  • Deliver inter-office mail, certified mail, and express packages while ensuring confidentiality and obtaining necessary signatures
  • Maintain organization within the mail services area by properly storing items and keeping the workspace tidy at the end of each day
  • Utilize Outlook and other tools to research and resolve issues with unidentified mail
  • Operate courier service systems and handle parcels using equipment such as postage machines and mini-iPads
  • Monitor and expand mail service capabilities under the guidance of supervisors and lead clerks
  • Follow company safety protocols to maintain a secure working environment
  • Collaborate with team members to meet project deadlines and ensure timely completion of departmental tasks
  • Support conference room setups by arranging furniture, connecting power cables, and maintaining necessary supplies
  • Sort, prepare, and mail payroll documents as required

Requirements:

  • Strong organizational and filing skills to manage mail and related processes effectively
  • Proficiency in using PC applications, including Microsoft Word and Excel
  • Ability to perform under pressure in a fast-paced environment while maintaining positive interactions with customers and coworkers
  • Physical capability to lift and carry boxes weighing up to 50 pounds for short distances
  • Flexibility to work overtime or off-shift hours with short notice
  • Experience in call center customer service and handling inbound and outbound calls
  • Skill in order entry and managing customer inquiries effectively
  • Commitment to providing high-quality service and ensuring customer satisfaction
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
February 20, 2026

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