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Customer Service Representative

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Mount Prospect

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a motivated Customer Service Representative to join our team in Mount Prospect, Illinois. This contract to permanent position offers a dynamic opportunity to engage with clients, resolve inquiries, and ensure excellent service delivery. If you thrive in a fast-paced environment and have a passion for helping others, we encourage you to apply.

Job Responsibility:

  • Respond promptly to inbound calls and address customer inquiries with professionalism
  • Provide support for both inbound and outbound call operations
  • Manage email correspondence to resolve client questions and concerns effectively
  • Perform accurate data entry to maintain and update customer records
  • Process orders and ensure timely entry into the system
  • Schedule appointments and coordinate with clients as needed
  • Utilize Microsoft Excel and Word to complete administrative tasks efficiently
  • Collaborate with team members to improve customer service processes
  • Deliver exceptional service to B2B clients in person at the Mount Prospect office

Requirements:

  • Previous experience in customer service, preferably in a call center or B2B environment
  • Proficiency in handling inbound and outbound calls with a customer-focused approach
  • Strong skills in data entry and maintaining accurate records
  • Ability to manage email correspondence professionally and efficiently
  • Familiarity with Microsoft Excel and Word for administrative tasks
  • Experience in scheduling appointments and coordinating with clients
  • Excellent communication and organizational skills
  • Ability to work onsite in Mount Prospect, Illinois
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
February 13, 2026

Work Type:
On-site work
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