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Customer Service Representative

United States, San Diego · Job Posted February 13, 2026
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Job Description

Our client, a respected non-profit organization, is seeking a compassionate and reliable Customer Service Representative to join their mission-driven team. This is an excellent opportunity for someone who values community engagement and enjoys helping others in a fast-paced environment.

Job Responsibility

  • Respond to inquiries from clients, donors, and community partners via phone, email, and in-person with professionalism and empathy
  • Provide accurate information about programs, services, and events
  • Assist with resolving concerns and directing inquiries to appropriate staff or departments
  • Maintain detailed records of client interactions in the organization's database
  • Support fundraising efforts, outreach events, and program activities as needed
  • Collaborate with team members to ensure excellent service and a positive client experience

Requirements

  • Previous customer service experience, ideally within a non-profit or community-focused organization
  • Strong communication and interpersonal skills
  • Ability to multitask and maintain attention to detail
  • Proficient in Microsoft Office Suite and comfortable learning new systems
  • Positive attitude and commitment to the organization’s mission and values

What we offer

  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

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