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Customer Service Representative

United States, Elgin · Job Posted April 19, 2026
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Job Description

We are looking for a dedicated and proactive Customer Service Representative to join our team in Elgin, Illinois. This is a long-term contract position that requires working on-site five days a week. The ideal candidate will have prior experience in a manufacturing environment and a track record of supporting major retail accounts such as Walmart, etc.

Job Responsibility

  • Provide exceptional customer support by handling inquiries and resolving issues efficiently
  • Manage order entry processes with accuracy and attention to detail
  • Communicate effectively with clients and internal teams to ensure smooth operations
  • Handle both inbound and outbound calls with professionalism and a customer-focused approach
  • Maintain a positive and resourceful attitude while juggling multiple tasks and priorities
  • Act as a reliable point of contact for customers, keeping them informed throughout the process
  • Take ownership of responsibilities and demonstrate accountability in all aspects of the role
  • Identify and implement solutions proactively, navigating challenges independently when needed
  • Collaborate with team members to support the needs of large retail clients effectively
  • Stay organized and adaptable in a fast-paced environment

Requirements

  • Previous customer service experience in a manufacturing environment is required
  • Familiarity with supporting large retail accounts HIGHLY preferred
  • Strong skills in handling inbound and outbound calls, as well as order entry
  • Ability to multitask and seamlessly transition between various responsibilities
  • Excellent communication skills, both written and verbal, to maintain clear client interactions
  • A positive attitude and coachable demeanor, with a willingness to learn and adapt
  • Proven ability to work independently and solve problems resourcefully
  • Demonstrated accountability and responsibility in previous roles

What we offer

  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

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