Customer Service Representative Job at Robert Half (Elgin)

Customer Service Representative

Robert Half

Location:
United States , Elgin

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a dedicated and proactive Customer Service Representative to join our team in Elgin, Illinois. This is a long-term contract position that requires working on-site five days a week. The ideal candidate will have prior experience in a manufacturing environment and a track record of supporting major retail accounts such as Walmart, etc.

Job Responsibility:

Provide exceptional customer support by handling inquiries and resolving issues efficiently
Manage order entry processes with accuracy and attention to detail
Communicate effectively with clients and internal teams to ensure smooth operations
Handle both inbound and outbound calls with professionalism and a customer-focused approach
Maintain a positive and resourceful attitude while juggling multiple tasks and priorities
Act as a reliable point of contact for customers, keeping them informed throughout the process
Take ownership of responsibilities and demonstrate accountability in all aspects of the role
Identify and implement solutions proactively, navigating challenges independently when needed
Collaborate with team members to support the needs of large retail clients effectively
Stay organized and adaptable in a fast-paced environment

Requirements:

Previous customer service experience in a manufacturing environment is required
Familiarity with supporting large retail accounts HIGHLY preferred
Strong skills in handling inbound and outbound calls, as well as order entry
Ability to multitask and seamlessly transition between various responsibilities
Excellent communication skills, both written and verbal, to maintain clear client interactions
A positive attitude and coachable demeanor, with a willingness to learn and adapt
Proven ability to work independently and solve problems resourcefully
Demonstrated accountability and responsibility in previous roles

What we offer: