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Customer Service Representative

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Minneapolis

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a dedicated and success-driven Customer Service Representative to join our team in Minneapolis, Minnesota. This is a long-term contract position in the higher education industry, where you will play a pivotal role in connecting with prospective learners and supporting their journey. If you thrive in a fast-paced environment and excel at delivering exceptional service, we encourage you to apply.

Job Responsibility:

  • Conduct outbound call campaigns to engage with leads, opportunities, and applications
  • Reach out to prospective learners who have requested information and provide thoughtful guidance
  • Support various call campaign initiatives based on organizational needs
  • Assess the needs of prospects and ensure efficient transfers to the appropriate team or individual, often handling over 100 calls daily
  • Serve as the welcoming point of contact for inbound callers and online chat inquiries
  • Identify and address caller needs, ensuring seamless transitions to the correct departments
  • Assist prospective learners, applicants, and current students with their inquiries and concerns
  • Share best practices and collaborate with the team to enhance service delivery
  • Perform administrative tasks and maintain accurate records as required
  • Manage multiple workflow tasks effectively throughout the day

Requirements:

  • A bachelor’s degree is preferred but not required
  • Minimum of one year of experience in an administrative role
  • Strong customer service skills with a focus on prioritizing the needs of learners and prospective students
  • Exceptional listening abilities and the capacity to build rapport with diverse individuals
  • Proficiency in managing time and staying organized in a metrics-driven environment
  • Demonstrated ability to maintain a strong work ethic and balance various tasks efficiently
  • Familiarity with Excel and ability to meet alpha and numeric typing speed requirements (8,001-10,000 KPH)
  • Willingness to adapt and take on additional administrative responsibilities as needed
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
March 19, 2026

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