Customer Service Representative Job at Robert Half (Allentown)

New

Customer Service Representative

We are looking for a Customer Service Representative to join a collaborative tea...

Location

United States , Mount Pleasant

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience in customer service, call center support, order entry, or a similar client-facing role
Ability to troubleshoot customer issues and provide technical assistance in a clear, patient, and solution-oriented manner
Strong written and verbal communication skills with the ability to explain information to a wide range of customers
Excellent organizational skills with the ability to manage multiple priorities, maintain accuracy, and meet deadlines
Calm, detail-oriented approach when handling challenging situations or escalated concerns
Proven ability to work collaboratively, build trust with colleagues, and contribute positively to a team environment
Strong attention to detail, sound judgment, and effective problem-solving skills
Adaptability and willingness to learn new products, procedures, and tools in a fast-paced setting

Job Responsibility

Provide timely, attentive assistance to customers across phone, email, and other service channels, ensuring each interaction is handled with care and accuracy
Guide customers and internal teams on product solutions, including printers, inks, software, and design-related tools, to help resolve questions effectively
Investigate complex or escalated service issues, identify the right path to resolution, and coordinate with appropriate teams to restore customer confidence
Partner with engineering, product, design, growth, and sales teams to share customer feedback and improve the overall support experience
Monitor assigned cases closely, communicate updates clearly, and follow through until issues are resolved or properly reassigned
Build and maintain strong knowledge of current offerings as well as newly introduced products to support accurate troubleshooting and recommendations
Contribute to team service goals by helping maintain response standards, customer satisfaction levels, and consistent support quality
Support continuous improvement by identifying patterns in customer concerns and suggesting practical ways to enhance processes, service, and product usability

What we offer

Medical
Vision
Dental
Life and disability insurance
401(k) plan

Fulltime

New

Customer Service Representative

We are looking for a Customer Service Representative to support a nonprofit orga...

Location

United States , Brooklyn

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Prior experience in a customer service or client-facing support role
Proficiency with Microsoft Office, including Word, Outlook, and Excel
Strong verbal and written communication skills
Ability to manage multiple priorities in a fast-paced environment
Excellent organizational skills and attention to detail
Detail-oriented demeanor and commitment to providing courteous service

Job Responsibility

Respond to customer questions and service requests by phone, email, or in person with professionalism and care
Provide clear and accurate information about programs, services, and next steps to ensure a smooth customer experience
Document interactions, updates, and follow-up actions in internal records with attention to detail
Coordinate with internal team members to resolve issues, escalate concerns, and maintain timely service
Prepare routine correspondence, reports, and service-related documents using Microsoft Office applications
Track open inquiries and follow through to completion to ensure customer needs are addressed promptly

What we offer

Medical
Vision
Dental
Life and disability insurance
Company 401(k) plan

New

Customer Service Representative

We are looking for a Customer Service Representative to join a paper and packagi...

Location

United States , De Soto

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Prior experience in customer service, preferably in an order processing, order entry, or account support environment
Ability to manage multiple customer requests while maintaining accuracy and attention to detail
Strong communication skills with the ability to interact positively and professionally with customers and internal teams
Proven ability to remain calm under pressure and resolve issues with a thoughtful, problem-solving approach
Experience supporting inbound calls and general customer inquiries in a fast-paced setting
Comfort working cross-functionally with sales or other departments to meet customer expectations
Availability to work permanent hours in an office setting four days per week

Job Responsibility

Manage customer orders from initial entry through completion, ensuring information is accurate and processed in a timely manner
Update existing orders as customer needs change and confirm adjustments are reflected correctly in internal records
Track open orders and proactively communicate status updates, timelines, and issue resolution to customers
Maintain accurate order and account details within Oracle and other business systems as needed
Partner closely with the sales team and other internal stakeholders to coordinate customer requests and support account activity
Respond to inbound customer inquiries with professionalism, empathy, and a service-oriented mindset
Handle concerns and unexpected issues with composure, identifying practical solutions that support both the customer and the business
Contribute to a positive customer experience through consistent follow-up and clear communication across phone and email channels

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

New

Customer Service Representative

We are looking for a Customer Service Representative to support a manufacturing ...

Location

United States , Rochester

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Prior experience in customer service within a call center or high-volume support environment
Ability to handle inbound and outbound phone conversations in a confident and attentive manner
Experience with order entry and maintaining accurate customer or transaction records
Strong verbal communication skills with the ability to listen carefully and respond clearly
Comfortable working in a fast-paced setting while balancing multiple tasks and priorities
Solid attention to detail and commitment to delivering dependable customer support
Basic computer proficiency and ability to learn service-related systems and processes quickly

Job Responsibility

Respond to incoming customer calls with care, providing clear information and effective support
Place outbound calls as needed to follow up on requests, confirm details, or resolve outstanding service issues
Enter customer orders into company systems with close attention to accuracy, completeness, and timing
Address questions related to products, order status, and general service needs in a courteous and solution-focused manner
Document customer interactions thoroughly to maintain reliable service records and support ongoing communication
Coordinate with internal teams when necessary to help resolve order concerns and service-related problems
Manage multiple customer requests efficiently while maintaining quality, responsiveness, and attention to detail

What we offer

Medical
Vision
Dental
Life and disability insurance
401(k) plan

Fulltime

New

Customer Service Representative

We are looking for a compassionate Customer Service Representative to support ex...

Location

United States , Centennial

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

2+ years of customer service experience, preferably in a call center environment
Ability to manage several tasks at once, including speaking with customers, reviewing account details, and entering information accurately
Comfortable handling both inbound and outbound calls in a high-volume setting
Strong interpersonal skills with a calm, empathetic, and solution-oriented approach to patient support
Familiarity with quality assurance metrics and comfort working in an environment where performance is measured

Job Responsibility

Manage a daily workload of approximately 40 to 50 inbound and outbound calls from existing patients regarding medical supply orders
Assist customers with routine order placement, as well as exchanges, returns, and updates needed within established order cycles
Review accounts with delayed or pending orders, gather missing details, and coordinate with internal teams to help move requests forward
Enter and update order information with a high degree of accuracy while speaking with patients in real time
Use multiple systems simultaneously to navigate accounts, ask required questions, and complete online documentation during calls
Provide attentive, respectful support to patients of all ages, responding with patience and understanding to a variety of needs and concerns
Handle more involved service situations by identifying practical solutions and following through rather than redirecting issues unnecessarily

What we offer

Medical, vision, dental, and life and disability insurance
Company 401(k) plan

New

Customer Service Representative

We are looking for a dependable Customer Service Representative to support insur...

Location

United States , West Des Moines

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 1 year of experience in customer service, call center support, or a similar client-facing role
Strong data entry skills with a clear focus on accuracy and attention to detail
Intermediate computer proficiency, including the ability to work across multiple screens and applications simultaneously
Experience using email and standard Microsoft Office tools such as Word and Excel
Strong written and verbal communication skills with a commitment to quality customer support

Job Responsibility

Respond to incoming customer inquiries and place outbound follow-up calls to provide timely assistance and updates
Review, research, and update insurance-related information across multiple computer applications while maintaining accuracy in every transaction
Enter customer and policy details into internal systems with strong attention to detail and data quality
Navigate between several screens and tools efficiently while continuing to provide high-quality service
Schedule appointments or follow-up interactions as needed to help resolve customer needs
Maintain consistent follow-through on customer issues to ensure questions are addressed fully and accurate

What we offer

medical
vision
dental
life and disability insurance
401(k) plan
free online training
competitive compensation and benefits

Fulltime

New

Customer Service Representative

A growing medical device manufacturer is seeking a Customer Service Representati...

Location

United States , San Marcos

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

2+ years of customer service or order processing experience
Experience within manufacturing, healthcare, or medical device industries preferred
Proficiency with Microsoft Office Suite
Experience with Salesforce, NetSuite, or ERP systems is a plus
Strong communication and organizational skills
Ability to multitask and prioritize effectively

Job Responsibility

Serve as the primary point of contact for customer inquiries via phone and email
Process customer orders, returns, and product requests
Provide order status updates and shipping information
Resolve customer concerns professionally and efficiently
Coordinate with operations and logistics teams regarding order fulfillment
Maintain customer records within CRM and ERP systems
Generate reports and assist with documentation requests
Support sales and account management teams
Ensure data accuracy within customer databases

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

New

Customer Service Representative

Location

United States , Oceanside

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

2+ years of customer service, call center, or administrative experience
Strong phone etiquette and communication skills
Experience using CRM software preferred
Excellent multitasking and organizational abilities
Professional and customer-focused demeanor

Job Responsibility

Answer inbound calls and respond to customer inquiries
Schedule service appointments and coordinate technician dispatches
Provide updates regarding appointments and service timelines
Resolve customer concerns and escalate issues when necessary
Maintain detailed customer notes and service records
Enter and update customer information accurately
Process service requests and work orders
Assist with reporting and operational support activities
Coordinate communication between customers and field teams

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

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