Customer Service Representative

• Answer high-volume inbound calls in a professional and timely manner
• Assist with Medicaid-related inquiries, including eligibility, claims, and provider support
• Accurately document all calls in the system
• Transfer calls to appropriate departments as needed
• Meet required attendance, productivity, and quality standards

• Minimum of 6 months of recent experience in a high-volume call center environment
• Strong verbal communication and customer service skills
• Ability to multi-task and remain organized in a fast-paced setting
• Must reside locally and be able to commute to the office

Familiarity with Microsoft Office is a plus