Customer Service Representative Job at Mowi Poland (Arlington, TX or Miami, FL)

Job Responsibility

Manage daily order activity, including collaborating with divisional buyers on order allocation and excess inventory, and providing recommendations on stock and order decisions
Manage customer purchase orders received via EDI and other communication channels
review, validate, and enter orders including pricing into daily sales plans, M3, and customer portals, maintaining accuracy across all order details including quantities and delivery requirements
Ensure all purchase orders align with customer requirements and Key Account Manager (KAM) agreements, supporting accurate invoicing and contract compliance
Coordinate and communicate promotional in/out activities with planning teams
Monitor inventory levels and request replenishment for frozen and smoked products
Submit and track new item setups, specification updates, and sample requests
Deliver strong customer service by building and maintaining relationships across accounts, ensuring high levels of customer satisfaction
serve as a point of contact for order-related inquiries and communicate directly with customer distribution centers regarding order status, changes, and requirements
Communicate customer feedback, insights, and trends to the sales team to support account development and decision-making
Assist with onboarding new customers, including account setup, documentation, and education on order processes
Partner with Accounts Receivable to provide documentation for claims, credits, and short payments
gather supporting documentation, coordinate with internal departments, and manage customer claims through resolution
Maintain clean and accurate customer accounts to support a smooth and efficient month-end close process
Ensure timely and accurate resolution of credits and proper account posting
Support efforts to minimize financial impact while maintaining high service levels
Collaborate cross-functionally with Planning, Logistics, Warehouse, Quality Control, and Finance to ensure seamless order execution and alignment across all functions

Requirements

Advanced Excel skills required
Experience with EDI systems and order management platforms preferred
Experience managing high-volume customer accounts across multiple channels
Strong problem-solving and decision-making abilities
Ability to manage priorities and meet deadlines in a fast-paced environment
Excellent written and verbal communication, organizational, and attention-to-detail skills
Customer service experience required
Bilingual English/Spanish preferred