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Robert Half has an excellent career opportunity for an articulate, highly-skilled customer service representative in the growing industry. The ideal candidate is passionate about building solid client-customer relationships and strives to always help others. As a Customer Service Representative, you will be the first point of contact for our valued customers. Your primary focus will be to assist customers with inquiries, provide information about the available products/services, and resolve issues to ensure a positive customer experience. Them team is the heartbeat of the company's success, and we are seeking a motivated Customer Service Representative to contribute to their commitment to customer satisfaction.
Job Responsibility:
Receiving and placing telephone calls
Performs full service banking transactions in compliance with legal requirements and bank policies and procedures
Provides accurate, friendly customer service in a timely fashion
Performs functions including handling cash and other daily transactions
Achieves sales and referral goals by actively cross-selling and referring customers to proper bank staff for additional bank products, services and sales campaigns
Maintains currency and coin under prescribed limits
Adheres to bank security policies and maintains confidentiality of bank records and client information
Requirements:
Proven experience in customer service or a related field
Exceptional communication and interpersonal skills
Strong problem-solving abilities and a customer-centric mindset
Ability to navigate and utilize customer service software efficiently
Positive attitude and a commitment to delivering a superior customer experience
High school diploma or equivalent required
additional education is a plus
Previous experience in a customer service role is highly desirable