Customer Service Representative Job at Robert Half (Smithfield)

Customer Service Representative

Robert Half

Location:
United States , Smithfield

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a customer-focused, detail-oriented individual to support warranty-related service inquiries and ensure a smooth experience for homeowners, builders, and internal teams. This Long-term Contract position is based in North Carolina and is ideal for someone who can balance administrative accuracy with responsive communication. The role will oversee warranty cases from initial intake through completion, helping coordinate service activity, documentation, and follow-up in a fast-paced environment.

Job Responsibility:

Review incoming service and warranty requests, gather the necessary details, and route each case appropriately based on coverage or billable status
Arrange repair appointments by working closely with homeowners, subcontractors, technicians, and field leadership to align schedules and expectations
Order required materials for approved repair work and monitor item availability to help keep projects moving on time
Maintain accurate case records across calendars, customer platforms, internal databases, and supporting documentation systems
Support subcontractor onboarding and assist with payment processing after work is completed and verified
Provide clear updates to customers and builder partners regarding claim progress, scheduling changes, and anticipated repair timelines
Track each warranty issue from opening through final resolution, following up on outstanding items and escalating concerns when necessary
Handle inbound and outbound customer communication related to service requests, scheduling, and order-related questions
Perform administrative support tasks that help the warranty and customer service process run efficiently day to day

Requirements:

High school diploma or equivalent required
an associate degree is preferred
At least 1 year of experience in warranty support, construction administration, customer service, or a related field
Background in residential construction is preferred
Familiarity with business systems, Airtable, Microsoft Office, and DocuSign is preferred
Strong communication, organization, and customer support skills with a detail-oriented approach to problem-solving
Ability to manage multiple active cases at once while maintaining accuracy and meeting deadlines
Experience handling inbound calls, outbound follow-up, scheduling, order entry, or administrative coordination is highly valued
Knowledge of exterior cladding materials and typical installation issues is a plus

Nice to have:

Background in residential construction
Familiarity with business systems, Airtable, Microsoft Office, and DocuSign
Knowledge of exterior cladding materials and typical installation issues

What we offer:

medical, vision, dental, and life and disability insurance
401(k) plan

Additional Information:

Job Posted:
May 15, 2026

Work Type:

On-site work

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