Customer Service Representative

• Answers questions and resolves issues based on phone calls/emails from members and employer groups about Flexible Spending Accounts
• Works collaboratively with members and colleagues to deliver world class customer experience
• Educates & assists with member portal
• Provides members with related information to answer the unasked questions, e.g. member portal, flexible spending eligible expenses according to plan, etc
• Documents and tracks all contacts, events, and outcomes with members using appropriate systems and processes
• Identifies trends and any emerging customer service issues and works to develop solutions to address potential problems
• Takes immediate action when confronted with a problem or made aware of a situation

• 1+ year of Customer Service experience in a call center, demonstrating ability to be empathetic and compassionate
• 1+ year of Microsoft Office Suite Experience
• Excellent customer service and critical thinking
• Must have experience working multiple screens and applications
• Effective organizational skills and ability to manage multiple tasks
• Effective communication skills, both verbal and written

1+ year of Flexible Spending experience

• Affordable medical plan options
• 401(k) plan (including matching company contributions)
• employee stock purchase plan
• No-cost programs including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
• Paid time off
• flexible work schedules
• family leave
• dependent care resources
• colleague assistance programs
• tuition assistance
• retiree medical access