Customer Service Representative

• Foster strong communication and collaboration with the outside sales team and other divisions to ensure seamless customer service
• Build and maintain customer trust and satisfaction across all company locations
• Respond to customer inquiries
• Identify and implement process improvements
• Collect and analyze customer information to consistently exceed their expectations
• Provide accurate support in areas such as quotes, pricing, freight costs
• Utilize company systems to create quotes and input orders
• Update and verify customer account details
• Balance company policies with customer needs, making decisions that benefit both parties and escalating issues to management when necessary

• Excellent communication skills, both written and verbal
• Excellent interpersonal skills with the ability to provide constructive feedback
• Strong analytical, problem solving, decision-making
• Time management and stress management skills
• Strong organizational skills
• Strong sense of professionalism and presents self well
• Excellent commitment to customer satisfaction
• Attention to detail is a must for this position
• Reliability
• Strong Multi-Tasking skills
• Must be a self-starter
• Must be Team Oriented
• Troubleshooting skills with the ability to quickly assess problems and devise solutions
• Positive, tactful, organized, professional approach, demeanor and comfortable working in a high energy, rapidly changing environment
• Passionate about quality and customer success
• Ability to work successfully in a 'virtual' team environment

Product Knowledge in the wire business a plus

• Medical
• Dental
• Vision
• 401k
• PTO
• Sick days