Customer Service Representative

• Provide excellent customer service via telephone and email.
• Advise customers on product specifications and customization options.
• Process order entries and prepare quotes/bids.
• Ensure rigorous follow-up on customer files and returns (RMA).
• Provide occasional support to customers visiting the Laval boutique.

• Perfect bilingualism (French and English), both oral and written. You will be required to communicate with English-speaking clients located outside of Quebec on a daily basis.
• Minimum of 2 years of experience in customer service (call center or office environment).
• Excellent computer literacy and the ability to quickly learn an ERP system.
• Strong ability to manage priorities and multitask in a fast-paced environment.
• Experience in the textile or apparel industry (a significant asset).

Experience in the textile or apparel industry

• Full-time permanent position (40h/week).
• Competitive salary between $21 and $22 per hour.
• Free on-site parking in Laval.
• Friendly work environment with coffee provided.
• Opportunity to contribute to the modernization of a well-established company in Laval.