This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
We are looking for a dedicated Customer Service Representative to join our team in Fort Wayne, Indiana. In this role, you will serve as a pivotal point of contact for customers, ensuring their inquiries are addressed efficiently while maintaining excellent service standards. This is a Contract to permanent position, offering an exciting opportunity to grow within a dynamic retail environment.
Job Responsibility:
Conduct daily reviews of customer leads, ensuring timely follow-ups and nurturing potential sales opportunities
Respond promptly to incoming digital leads and text inquiries, ensuring every customer receives a reply
Maintain and update customer data accurately in internal systems, logging next steps and essential details
Lead educational sessions for new pool owners, covering topics like water chemistry, equipment usage, and maintenance
Empower customers by transforming their concerns into confidence through clear and thorough training
Coordinate administrative tasks for commercial accounts, including paperwork, scheduling, and invoicing
Communicate with commercial clients to address billing, scheduling, or other inquiries with strong attention to detail
Manage inbound and outbound calls, providing accurate information and resolving customer concerns
Schedule appointments and ensure all customer interactions are logged efficiently
Perform data entry tasks with precision to support accurate record-keeping and operational workflows
Requirements:
Proven experience in customer service or a related role with excellent communication skills
Ability to manage and prioritize multiple tasks while maintaining attention to detail
Comfortable leading training sessions and explaining technical concepts to non-technical audiences
Skilled in data entry and maintaining accurate records in digital systems
Familiarity with order entry processes and a commitment to timely responses
Experience handling inbound and outbound calls with professionalism
Strong organizational skills and a proactive approach to managing schedules
Reliable and consistent in following established procedures and guidelines
What we offer:
medical, vision, dental, and life and disability insurance