Customer Service Representative Job at Randstad (Mississauga)

Job Description

Are you looking to plant deep roots with a stable, close-knit organization that treats its team members like family? Randstad Professional is actively seeking a dedicated Customer Service Rep for a permanent, full-time position located in Mississauga, Ontario. This unique role offers the chance to step into a stable environment working for a food processor supplier. Working entirely on-site in a collaborative, open-concept workspace , you will manage day-to-day interactions with valued business partners and support a thriving distribution network that imports high-quality products from Europe and the United States. If you possess a fantastic attitude, an eagerness to learn, and are searching for a true "forever role" within a welcoming team, this role is built for you.

Job Responsibility

Respond to customer inquiries by email and phone in a professional, courteous, and timely manner
Receive, review, and enter customer orders accurately, checking for pricing correctness and product specifications
Prepare detailed quotations, sales orders, and distribute order confirmations and related paperwork
Monitor open orders, coordinate shipping schedules, and provide customers with regular status updates
Input client information and track logistics across systems during the ongoing company-wide migration from AS400 to the Zoho ERP platform
Liaise directly with suppliers, warehouse personnel, and sales representatives to ensure timely order fulfillment
Utilize Microsoft Excel daily to maintain accurate order logs, tracking spreadsheets, and perform data entry

Requirements

1 to 3 years of professional experience working in a dedicated customer service, order desk, client care, or administrative data-entry role
Ability to work full-time, 100% on-site at the Mississauga location
Exceptional verbal and written English communication skills, with a heavy emphasis on professional email correspondence
Practical proficiency with Microsoft Office, specifically Outlook, Word, and Excel spreadsheet navigation
Must demonstrate a long-term mindset, looking to build a stable, lasting career as a dedicated, long-term Customer Service Representative

Nice to have

Experience with Zoho or other ERP systems is a huge asset

What we offer

Competitive base salary ranging from $60,000 to $70,000 per year, based on experience
Additional bonus potential up to 10% of your annual salary
Stable, predictable full-time hours with your choice of an 8:00 AM – 4:30 PM or 9:00 AM – 5:30 PM schedule, with absolutely no overtime required
Generous 1-hour daily lunch breaks, featuring a company-ordered team lunch every single Friday
Standard 2 weeks of paid vacation alongside a compassionate, flexible wellness approach to health and sick days

Randstad - All Job Offers