Customer Service Representative, Robert Half

Customer Service Representative

Robert Half

Location:
United States, Montebello

Category:
Customer Service

Contract Type:
Employment contract, Contract work

Salary:

Not provided

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Job Description:

A well-established manufacturing company in Montebello, CA is seeking a reliable and detail-oriented Customer Service Representative for a temp-to-hire opportunity. The ideal candidate will have strong communication skills, a customer-first attitude, and the ability to thrive in a fast-paced environment. This is a great opportunity to join a stable and growing company with long-term career potential.

Job Responsibility:

Serve as the first point of contact for customer inquiries via phone, email, and in person
process customer orders, returns, and product inquiries accurately and efficiently
maintain detailed records of customer interactions and transactions in the system
collaborate with production, logistics, and sales teams to ensure on-time delivery and order accuracy
handle complaints and provide appropriate solutions within designated timelines
update customers on order status, lead times, and any delays
support administrative and clerical tasks as needed

Requirements:

High school diploma or equivalent
some college preferred
minimum 1-2 years of customer service experience, ideally in a manufacturing or industrial setting
strong verbal and written communication skills
proficient in Microsoft Office (Word, Excel, Outlook)
experience with ERP systems a plus
bilingual (English/Spanish) preferred
excellent problem-solving and organizational skills
ability to multitask and prioritize in a high-volume environment

Nice to have:

Experience with ERP systems
bilingual (English/Spanish)

What we offer:

Access to competitive compensation and benefits
free online training
medical, vision, dental, and life and disability insurance
eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:
May 29, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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