Customer Service Representative Job at Robert Half (Norristown)

Job Description

We are looking for a customer-focused individual with strong attention to detail to support account management and order operations for a high-volume business environment in King of Prussia, Pennsylvania. This long-term contract position begins in July and is expected to run for 8 months, offering a hybrid schedule with three days onsite and two days remote. The person in this role will act as a central point of contact for customers while helping ensure orders, documentation, and service requests are handled accurately and efficiently. Success in this position requires strong communication, sound judgment, and the ability to stay organized while balancing multiple priorities.

Job Responsibility

Serve as a primary contact for customer questions, providing timely updates and effective resolution to service-related concerns
Process customer orders from entry through completion, helping to ensure accurate pricing, product availability, and shipment coordination
Work closely with internal partners across contracts, credit, logistics, and related teams to address order discrepancies and support smooth fulfillment
Maintain customer account information and required compliance records, including documentation needed for regulated business activities
Investigate and resolve issues affecting orders, deliveries, or account status while keeping customers informed throughout the process
Manage a steady volume of transactions and requests in a fast-paced setting, prioritizing urgent needs without sacrificing accuracy
Support scheduling coverage needs within the team, including occasional rotating later shifts during the workweek
Contribute to continuity during coverage periods by learning established processes quickly and assisting with operational handoffs as needed

Requirements

High school diploma or equivalent required
Demonstrated ability to communicate clearly and professionally with customers in service-focused environments
Ability to work independently, make sound decisions, and adapt when detailed procedures are not always available
Working knowledge of Microsoft Office applications, including Excel
Proven ability to handle multiple tasks under deadlines while maintaining strong attention to detail

Nice to have

Experience in order entry, order management, or order-to-cash support is preferred
Background in healthcare, pharmaceuticals, retail, hospitality, call center operations, or another customer-facing setting is a plus
Strong organizational and analytical skills, along with exposure to systems such as SAP or similar business platforms, are preferred

What we offer

Medical, vision, dental, and life and disability insurance
Enrollment in company 401(k) plan
Free online training

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Customer Service Representative

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