Customer Service Representative Job at Robert Half (Albuquerque)

Job Description

We are seeking a Customer Service Representative (CSR) for a temp-to-hire (T2H) full-time onsite role. This opportunity is perfect for candidates with strong customer service skills, excellent technical understanding, and the ability to thrive in a fast-paced, high-volume environment. Customer Service Representative ("CSR") is responsible for providing quality customer service, dealing with a variety of customer inquiries, identifying problems and providing solutions while communicating clearly and effectively. The right candidate must be able to deliver a high level of service under pressure, and handle difficult situations with professionalism, according to the policies of the company. This position calls for a team player who can also work independently with minimal supervision.

Job Responsibility

Handle customer inquiries with professionalism and provide effective solutions
Work efficiently in a high-pressure environment, meeting service level thresholds
Provide information about products and services while exceeding customer expectations
Maintain confidentiality, particularly with billing and credit card information
Diffuse difficult customer situations and deliver exceptional service at all times
Organize and prioritize workload while multitasking effectively
Demonstrate proficiency in grammar and spelling in all customer interactions
Perform technical tasks, such as saving files to shared folders, attaching them to emails, and organizing files using a shared file server
Answering a high volume of inquiries and meeting designated service level thresholds determined by the Company
Interacting positively with co-workers
Multi-tasking quickly acquiring extensive product knowledge
Other duties as assigned by management

Requirements

Technical proficiency is a must
candidates should understand terms like “save to desktop,” “open a new tab,” and “file explorer.”
Ability to search for files, attach them to emails, and create new folders for file organization is essential
Typing speed and accuracy required
Experience with Microsoft Word, Excel, and Outlook is essential
Proven ability to deliver high-quality customer service in a fast-paced setting
Excellent organizational skills and the ability to multitask effectively
Demonstrated problem-solving skills and the ability to resolve customer issues independently
Exceptional verbal and written communication skills, including proper grammar and spelling
A commitment to punctuality and consistent attendance to meet job requirements
Good attendance is mandatory