Customer Service Representative

• Offer exceptional customer service by phone and email, quickly identifying customer needs and implementing effective solutions to ensure their satisfaction
• Accurately record and process customer information using the appropriate systems
• Work closely with other departments to resolve issues quickly and efficiently
• Actively contribute to the company’s success by ensuring customer satisfaction and proposing improvements to optimize services

• Excellent communication skills in French, both written and oral
• Bilingual in English required to interact with English-speaking clients and partners in Canada and the United States
• 1 to 2 years of experience in customer service
• Excellent organizational skills, with a strong work ethic and impeccable punctuality
• Proficient in data entry with accuracy and efficiency
• Proactive and positive approach to problem-solving
• Ability to work independently while collaborating effectively in a dynamic environment
• Good computer skills, including proficiency in the Microsoft Office suite
• Knowledge of both imperial and metric measurement systems
• Technical knowledge of residential product design and manufacturing, including an understanding of plumbing and electrical concepts, is a plus

Technical knowledge of residential product design and manufacturing, including an understanding of plumbing and electrical concepts

• Competitive Salary: An attractive salary between $45,000 and $50,000
• Hybrid Work Model: Onboarding & Probation (3 to 6 months): 100% in-office, Post-Probation: Access to a hybrid schedule (e.g., 3 days in the office / 2 days from home)
• In-depth Training & Support: A comprehensive training program, including the use of an AI-assisted database
• Friendly Atmosphere: A warm and collaborative work environment where mutual aid and respect are core values
• Varied Tasks
• Exclusive & High-End Industry
• Dynamic & Supportive Team