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Customer service representative

https://www.randstad.com Logo

Randstad

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Location:
Canada , Montréal Nord, Québec

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

24.00 - 26.00 CAD / Hour
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Job Description:

Ready to propel your career within a Quebec-based company experiencing phenomenal growth? Our client, an international leader in luxury household appliances, is currently seeking four Customer Service Agents to join their teams in Montreal. If you have solid customer service experience, are bilingual, and thrive in a dynamic environment where your ideas matter, this position in Montreal is for you.

Job Responsibility:

  • Manage and resolve customer requests (approx. 60 tickets per day)
  • Support various departments based on your specialty (parts, service, dispatching, or technical support)
  • Communicate with distributors and end consumers across Canada and the United States
  • Collaborate with the team to optimize internal processes during this explosive growth phase

Requirements:

  • 2 to 3 years of experience in customer service (corporate or distribution sectors are an asset)
  • Flawless bilingualism (French and English), both spoken and written
  • Proficiency in Spanish (a major asset)
  • High level of autonomy, resourcefulness, and ability to adapt to a changing environment
  • Proactive personality with "thick skin" to manage operational challenges

Nice to have:

  • Proficiency in Spanish (a major asset)
  • Experience in corporate or distribution sectors
What we offer:
  • Contract-to-permanent: High possibility of permanent hire
  • Growth-oriented environment: Join a team in the midst of positive restructuring
  • Written communication focus: Primarily via tickets and emails – say goodbye to spending all day on the phone!
  • Upgraded workspace: Soon moving to modern, high-end offices in Montreal

Additional Information:

Job Posted:
March 04, 2026

Expiration:
April 17, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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