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Robert Half Logo Robert Half · Customer Service

Customer Service Representative

United States, Fort Atkinson · Job Posted June 04, 2026
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Job Description

We are looking for a Customer Service Representative to support a mission-driven non-profit organization in Fort Atkinson, Wisconsin. This Long-term Contract opportunity is ideal for someone who enjoys helping people, managing high-volume communication, and ensuring each interaction is handled with professionalism and care. The person in this role will serve as a key point of contact for customers, providing accurate information, processing requests, and maintaining a positive service experience across phone-based interactions.

Job Responsibility

  • Respond to incoming customer calls promptly and professionally, addressing questions, concerns, and service requests with a helpful approach
  • Enter and update order information accurately in internal systems to ensure timely processing and dependable recordkeeping
  • Handle a steady volume of customer interactions while maintaining quality, courtesy, and attention to detail
  • Place outbound calls as needed to follow up on requests, confirm details, or provide updates to customers
  • Resolve routine service issues efficiently and escalate more complex matters to the appropriate team when necessary
  • Document conversations, actions taken, and customer information clearly to support continuity and accuracy
  • Deliver a consistent and positive experience that reflects the organization's service standards and commitment to its community
  • Collaborate with team members and supervisors to improve response times and support daily call center operations

Requirements

  • Prior experience in customer service or call center support is required
  • Comfortable managing inbound and outbound phone communication in a fast-paced environment
  • Experience with order entry and maintaining accurate customer records
  • Strong verbal communication skills with the ability to listen carefully and respond clearly
  • Ability to multitask, stay organized, and manage several requests efficiently
  • Basic computer proficiency and confidence working within customer service systems
  • Detail-oriented demeanor, reliability, and a service-oriented mindset
  • Ability to work effectively as part of a team while also handling responsibilities independently

What we offer

  • Medical insurance
  • Vision insurance
  • Dental insurance
  • Life and disability insurance
  • 401(k) plan
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