Customer Service Representative

• Handle customer interactions across various communication channels, including phone, email, live chat, and social media
• Provide clear and accurate information in response to customer inquiries, following established company policies and procedures
• Assist with general questions, sign in problems, and basic technical support
• Respond to incoming customer requests and accurately document relevant case details in the appropriate systems
• Escalate complex or unresolved issues to the appropriate internal teams or higher-level support as necessary
• Collaborate with colleagues and technical teams to resolve customer concerns and ensure proper case closure
• Offer feedback to improve service processes and contribute to team knowledge sharing

• Native / fluent in Flemish (C2) both verbal and written
• Fluent in English (minimum B2 level)
• Strong verbal and written communication skills across various platforms (phone, email, chat, social media)
• Basic understanding of customer service principles and the ability to follow standard procedures
• Ability to handle technical inquiries and troubleshoot common issues with guidance
• Experience with customer service software, ticketing systems, or CRM tools is preferred
• Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment
• Organized, detail-oriented, and able to manage multiple tasks simultaneously
• Willingness to learn and adapt in a fast-paced or evolving support environment
• Working schedule: Monday to Sunday: 08AM-11PM, rotative with 2 days off

Experience with customer service software, ticketing systems, or CRM tools is preferred

• Opportunity to work with a leading global travel & tourism brand
• Competitive salary with performance-based incentives
• Professional growth opportunities within the BPO industry
• Collaborative and supportive work environment
• Access to exclusive travel perks and discounts