Customer Service Representative Job at Robert Half (Minnetonka)

Customer Service Representative

Robert Half

Location:
United States , Minnetonka

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a Customer Service Representative to support day-to-day client interactions from our Minnetonka, Minnesota location. This Long-term Contract opportunity is ideal for someone who enjoys helping customers, managing high-volume communication, and keeping accurate records. In this role, you will handle phone and email inquiries, assist with order-related tasks, and provide organized administrative support to ensure a smooth customer experience.

Job Responsibility:

Respond to incoming customer calls with professionalism, accuracy, and a solutions-focused approach
Place outbound calls as needed to follow up on requests, confirm details, or provide updates
Manage customer communication through email and ensure timely, clear responses to inquiries
Enter and update customer, order, and service information with a high level of accuracy
Support order processing activities and verify details to help maintain efficient service delivery
Schedule appointments and coordinate timing based on customer needs and business requirements
Maintain organized records and documentation to support daily service operations
Use Microsoft Word and Excel to complete administrative tasks, track information, and prepare basic documentation

Requirements:

Previous experience in customer service or a call center environment
Ability to handle inbound and outbound phone communication confidently and professionally
Strong data entry skills with close attention to detail and accuracy
Experience managing email correspondence in a business setting
Familiarity with order entry processes and appointment scheduling
Working knowledge of Microsoft Word and Microsoft Excel
Clear written and verbal communication skills
Ability to stay organized while managing multiple tasks in a fast-paced environment

What we offer: