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Robert Half Logo Robert Half · Customer Service

Customer Service Representative

United States, Ventura Employment contract · Job Posted June 09, 2026
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Job Description

We are looking for a Customer Service Representative to support medical customer service operations in Ventura, California. This contract opportunity is ideal for someone who can manage customer inquiries, coordinate follow-up on new leads, and maintain accurate records in a fast-paced healthcare environment. The role requires strong communication skills, sound judgment when resolving issues, and a commitment to service quality and compliance. You will work closely with internal teams while building positive relationships with customers and contributing to departmental success.

Job Responsibility

  • Manage incoming leads from partner departments, carry out timely follow-up, and present appropriate product or service options based on customer needs
  • Investigate customer concerns thoroughly, determine appropriate solutions, and communicate clear outcomes in a thorough manner
  • Maintain complete and accurate account documentation in designated systems while following corporate compliance and recordkeeping standards
  • Respond to community voicemail and inbound customer inquiries with urgency, professionalism, and attention to detail
  • Consistently meet or surpass established productivity and quality expectations in daily work
  • Collaborate with leadership and team members to support department objectives through task completion, training participation, and operational support
  • Build strong working relationships with customers and colleagues to encourage effective communication and dependable service
  • Stay current on departmental policies, procedures, and job-related knowledge required to perform responsibilities effectively
  • Follow workplace safety, cleanliness, and quality practices while remaining adaptable to changing scheduling or business demands
  • Perform additional assignments as requested by department management to support ongoing business needs

Requirements

  • 3+ years of experience in medical customer service, account support, or a related call center environment
  • Hands-on experience working with healthcare platforms such as Allscripts, Cerner, CRM tools, and EHR systems
  • Ability to handle inbound calls, customer follow-up, and issue resolution with professionalism and efficiency
  • Familiarity with authorizations, benefits, billing support, and other healthcare-related administrative functions
  • Strong computer skills with the ability to navigate multiple systems and update records accurately
  • Clear verbal and written communication skills with a strong focus on customer care
  • Ability to follow established policies, compliance expectations, and quality standards in a regulated environment

What we offer

  • medical, vision, dental, and life and disability insurance
  • 401(k) plan
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