Customer Service Representative Job at MMC Group LP (East Hartford)

Customer Service Representative

MMC Group LP

Location:
United States , East Hartford

Category:
Call Center

Contract Type:
Employment contract

Salary:

19.36 USD / Hour

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Job Description:

We are seeking dependable and customer-focused Customer Service Representatives to serve as the first point of contact for consumers and providers. In this role, you will support program participants by delivering accurate information, resolving issues efficiently, and assisting with account access through an online consumer portal. This position is ideal for individuals who thrive in structured, high-volume call center environments and are passionate about delivering exceptional service.

Job Responsibility:

Serve as the initial point of contact for inquiries from potential and existing beneficiaries related to client programs
Provide one-to-one telephone support to consumers and providers
Assist customers with password resets for the online consumer portal
Accurately respond to inbound calls received by the call center
Clearly and thoroughly document all consumer interactions in designated systems
Appropriately route calls to Call Center Leadership or other agencies following established procedures
Deliver clear, complete, accurate, and objective information based on program requirements
Log calls in call tracking systems, identify trends in consumer questions or concerns, and report recommendations for service improvements
Support consumers in difficult or sensitive situations with professionalism and empathy
Handle complaints and complete data entry in accordance with approved policies and procedures
Meet or exceed daily performance standards related to call volume, customer service, and quality

Requirements:

Must be at least 18 years of age
High School Diploma or equivalent with a minimum of six months of call center experience, or Associate degree or higher without call center experience
Ability to successfully pass a 30 words per minute typing test
Ability to pass a customer service assessment
Ability to successfully pass a criminal background check and drug screening

Nice to have:

Communicate complex information clearly and concisely to ensure customer understanding
Demonstrate a strong work ethic and commitment to reliability and attendance
Maintain excellent verbal and written communication skills
Apply effective problem-solving and conflict-resolution techniques
Navigate multiple applications while researching solutions efficiently
Enjoy helping others and guiding customers toward the best resolution
Remain calm and professional when assisting frustrated or upset callers
Perform well in structured environments with consistent schedules and high call volumes
Embrace innovative technology and evolving systems

What we offer:

Medical, dental, and vision coverage
Life and disability insurance
Additional voluntary benefits

Additional Information:

Job Posted:
January 11, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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