Customer Service Representative Job at Robert Half (Henrico)

Customer Service Representative

Robert Half

Location:
United States , Henrico

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

We are looking for a dependable Customer Service Representative to focus on outbound calling and appointment scheduling in Henrico, Virginia. This contract to hire opportunity is well suited for someone who enjoys structured, process-driven work and takes pride in completing tasks accurately and consistently.

Job Responsibility:

Place large volume of outbound calls daily to schedule appointments
Carry out daily tasks by following established procedures with close attention to accuracy, consistency, and detail
Use Microsoft Office applications to enter information, update records, and prepare basic administrative documents
Coordinate schedules and manage calendar-related activities to support operational and delivery needs
Maintain organized documentation and ensure customer and administrative information is recorded correctly
Support recurring administrative workflows that require the same sequence of steps to be completed each day
Adapt to shifting call activity and help maintain smooth service levels as the position develops
Work collaboratively with internal teams to support scheduling needs, including coverage aligned with delivery time requirements

Requirements:

Basic proficiency with Microsoft Office, including standard data entry and document management tasks
Prior experience in customer service, administrative support, or another process-focused office role
Ability to follow defined procedures consistently and complete repetitive tasks with a high level of accuracy
Comfortable answering inbound calls and communicating clearly with customers and team members
Experience with scheduling, calendar coordination, or related administrative responsibilities
Strong organizational skills and the ability to manage routine assignments in a structured environment
Dependable work habits and flexibility to support schedule options during Monday through Friday operations

What we offer: