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Customer Service Representative

United States of America, Dulles 17.20 USD / Hour · Job Posted February 20, 2026
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Job Description

This is an outdoor combination role, where you will assist customers in different parts of the rental or return process on our airport lots.

Job Responsibility

  • Assist customers in different parts of the rental or return process on our airport lots
  • Checking cars
  • Entering information in a handheld device
  • Processing rentals of our loyalty customers
  • Assisting customers at our exit gates
  • Checking-in our cars at return
  • Providing excellent customer service

Requirements

  • Valid Driver’s License
  • Basic computer skills (typing, data entry)
  • Effective verbal communication skills
  • Willingness to work outdoors
  • Flexibility to work all shifts
  • Must be able to type, sit, stand, walk or move throughout rental lot and enter/exit vehicles for prolonged periods and drive a variety of vehicles
  • Must be 18 years of age and legally authorized to work in the United States
  • This position requires regular, on-site presence and cannot be performed remotely

Nice to have

6 months retail customer service experience in a fast-paced environment is a bonus!

What we offer

  • Bi-weekly hourly wage (New York and Puerto Rico: weekly wage)
  • On the job training
  • Paid time off
  • Medical, dental and other insurance
  • Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses
  • Retirement benefits (401k)
  • Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars
  • Monthly Commission Opportunity
  • Shift Premium may Apply

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