Customer Service Representative Job at Robert Half (Worcester)

Customer Service Representative

Robert Half

Location:
United States , Worcester

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

We are looking for an experienced Customer Service Representative to join our team in the Greater Worcester County area. This role requires a detail-oriented individual who excels in managing customer interactions and ensuring seamless order processing to meet business needs. The ideal candidate will thrive in a fast-paced environment and demonstrate strong communication and organizational skills.

Job Responsibility:

Process customer orders accurately through data entry and maintain order records
Communicate effectively with customers to address inquiries, resolve issues, and provide updates on orders
Coordinate scheduling with transportation carriers to ensure timely shipping and delivery
Monitor inventory levels and collaborate with relevant teams to manage substitutions and revisions
Serve as a liaison between warehouse staff, sales teams, and management to address pricing, inventory, and customer concerns
Interact with external carriers to confirm load availability and coordinate customer pickups
Maintain and update customer databases to manage advanced shipping notices and routing requests
Handle multiple tasks simultaneously while maintaining accuracy and efficiency in a fast-paced setting
Facilitate customer satisfaction by responding to feedback and implementing solutions to improve processes

Requirements:

At least 3 years of customer service experience in a related field
Familiarity with inventory control and truck scheduling is highly preferred
Proficiency in Microsoft Office and general computer skills
Strong multitasking abilities and the capacity to perform under pressure
Excellent verbal and written communication skills
Proven ability to build positive relationships with internal and external customers
Demonstrated problem-solving skills and attention to detail
A consistent and detail-oriented resume reflecting relevant experience and skills

What we offer: