Customer Service Representative

• Maintaining and updating customer pricing information in SAP
• Processing customer orders received by phone and email in a timely and accurate manner
• Entering sales orders, verifying pricing and quantities, and sending order confirmations
• Monitoring open orders and helping ensure deliveries stay on schedule
• Assisting the sales team with customer inquiries, account support, and order-related questions
• Working closely with warehouse and logistics teams to coordinate accurate and on-time shipments
• Managing customer records, product availability information, and pricing updates
• Preparing sales reports and assisting with general reporting needs
• Communicating directly with customers regarding orders, product information, and any concerns that arise
• Supporting marketing initiatives, promotions, and customer outreach efforts
• Assisting with invoicing, payment tracking, and coordination with the finance team
• Helping onboard new customers and improve order-processing workflows
• Providing administrative support to the sales team, including scheduling meetings, preparing reports, and creating presentations

• Must be Fluent in English and Spanish
• Sales Support Experience: Supported sales teams with order processing, customer communication, and account management activities
• Customer Service: Experience handling customer inquiries, resolving issues, and maintaining strong client relationships via phone and email
• Order Management: Skilled in entering, reviewing, and tracking orders while ensuring accuracy and timely follow-up
• CRM & Data Management: Experience maintaining customer records and working within CRM systems, including Salesforce. SAP experience is a plus
• Administrative Support: Assisted with reporting, documentation, scheduling, and day-to-day operational support
• Cross-Functional Collaboration: Worked closely with sales, operations, and customer service teams to ensure smooth execution and customer satisfaction
• Attention to Detail: Strong accuracy in data entry, recordkeeping, and processing customer information
• Strong Communication Skills: Professional written and verbal communication with both customers and internal teams

SAP experience is a plus

• medical
• vision
• dental
• life and disability insurance
• 401(k) plan