Customer Service Representative Job at David's Bridal (Cambridge)

Job Description

From Aisle to Algorithm and for All Life’s Moments, at David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the event or the wedding dress that matches a personal style—or the career that is a perfect fit. Join a company that dominates the products in their category – 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail! If you are passionately enthusiastic, endlessly curious, and customer obsessed, say “I do” and apply today!

Job Responsibility

Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicate clearly and concisely by adapting your style to suit the customers by problem solving, excellent phone skills and resolving conflict
Use all systems to manage the customer flow to deliver Five-Star Customer Service experience
Maintain all service vows which include Being Prepared, Welcoming, ability to Meet the Needs & Be There for all customers, including all operational checklist task and meeting customers emotional and practical needs
Provide an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service
Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team
Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations
Promote all alteration services and personalization options
Maintain store-standards to support a flawless shopping experience
Maintain a high standard of dress to meet the Dress Code policy
Respond promptly to all customer questions providing product and service information
Build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty
Engage in the inventory management procedures by processing orders, receiving, and ensuring first quality standards for all merchandise
Support all cash wrap behaviors and processes transactions with accuracy to make every customer feels celebrated
Assist with all sales promotions and visual updates

Requirements

High school diploma or an equivalent degree or 1 -2 years prior retail experience in an apparel, service, or specialty store environment
ability to stand, walk, and sit for extended periods of time
ability to reach for tools and objects with hands and arms
ability to climb stairs
ability to stoop, kneel, crouch, or crawl
ability to talk to and hear customers
ability to occasionally lift up to 25 pounds
ability to see up close and at a distance, as well as use peripheral vision and depth perception
ability to look at, read, and use a computer, electronic devices, and phones for long periods of time
must be able to communicate clearly and concisely
must have excellent phone skills
must be able to resolve conflict
must be able to manage customer flow using all systems
must be able to provide an exceptional service experience to multiple customers at one time
must be able to proactively address customer concerns
must be able to maintain a high standard of dress to meet the Dress Code policy
must be able to respond promptly to all customer questions
must be able to build and maintain long-term relationships
must be able to engage in inventory management procedures
must be able to support all cash wrap behaviors and process transactions with accuracy
must be able to assist with all sales promotions and visual updates