Customer Service Representative

• Oversee incoming service requests through the ticketing system and keep each case updated from intake through resolution
• Address customer questions, product-related concerns, and general support needs across phone, email, and online channels
• Record complaint details carefully and maintain complete, accurate documentation for tracking and follow-up purposes
• Support e-commerce customers by resolving order-related issues, website concerns, and sales inquiries in a timely manner
• Assist with seasonal demand related to Advent Calendar sales activities during the second half of the year
• Work closely with the Consumer Relations Lead to escalate complex issues and ensure consistent service standards are met
• Enter and manage customer information, case notes, and order details within internal platforms and reporting tools

• Previous experience in customer service, call center support, or consumer relations is required
• Comfortable handling inbound communications and responding professionally through both phone and email
• Strong data entry and documentation skills with careful attention to detail
• Proficiency with Microsoft Word and Microsoft Excel for routine tracking and administrative tasks
• Ability to learn new systems quickly, including Shopify and Easiware, through provided training
• Capable of working independently after onboarding while staying organized and meeting deadlines
• Experience supporting order entry, appointment scheduling, or e-commerce-related inquiries is preferred

Experience supporting order entry, appointment scheduling, or e-commerce-related inquiries is preferred

• Medical, vision, dental, and life and disability insurance
• Enrollment in company 401(k) plan
• Free online training