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Customer Service Representative

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Elmsford

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a dedicated Customer Service Representative to join our team in Elmsford, New York. In this role, you will be responsible for delivering exceptional service to customers through efficient communication and problem-solving. This is a long-term contract position offering a great opportunity to contribute to a dynamic and supportive environment.

Job Responsibility:

  • Respond promptly to customer inquiries via phone and email, ensuring a positive experience
  • Handle order entry and process requests accurately and efficiently
  • Manage both inbound and outbound calls to address customer needs and concerns
  • Collaborate with internal teams to resolve customer issues in a timely manner
  • Maintain detailed records of customer interactions and transactions
  • Assist in troubleshooting and resolving product or service issues
  • Provide product or service information to customers and ensure their satisfaction
  • Schedule and follow up on customer orders to ensure timely delivery
  • Adhere to company policies and procedures while maintaining a meticulous approach
  • Participate in training sessions to stay updated on products, services, and best practices

Requirements:

  • Proven experience in customer service or a related role
  • Proficiency in handling inbound and outbound calls
  • Strong skills in order entry and data management
  • Excellent verbal and written communication abilities
  • Ability to multitask and prioritize effectively in a fast-paced environment
  • Strong problem-solving skills and attention to detail
  • Familiarity with computer systems and customer service tools
  • High school diploma or equivalent required
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
March 20, 2026

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