Customer Service Representative Job at Robert Half (Lansing)

Customer Service Representative

Robert Half

Location:
United States , Lansing

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

We are looking for a Customer Service Representative to join a healthcare organization in Lansing, Michigan on a Contract basis. In this role, you will serve as a reliable point of contact for internal employees, helping resolve day-to-day support needs while delivering responsive, detail-oriented service. This position is well suited to someone who is comfortable with technology, communicates clearly, and can manage a variety of service requests in a fast-paced environment.

Job Responsibility:

Respond to internal employee inquiries by phone and other support channels, providing timely assistance with help desk-related issues
Troubleshoot basic technical concerns and guide users through solutions or escalate more complex problems when needed
Coordinate office move activities, ensuring employees receive the support and information needed for smooth workspace transitions
Document service interactions, update request details accurately, and maintain organized records of support activity
Deliver high-quality customer service during each interaction, balancing efficiency with clear communication and empathy
Handle inbound and outbound communications to follow up on open requests, clarify issues, and confirm resolution
Use Microsoft Office and related tools to track tasks, prepare updates, and support daily administrative needs

Requirements:

Previous experience in customer service, call center support, or a similar service-focused role
Ability to manage inbound calls and respond professionally to a high volume of employee requests
Comfortable working with technology and learning technical support processes and tools
Strong communication skills with the ability to explain information clearly and effectively
Experience with order entry, ticket documentation, or maintaining accurate service records is preferred
Proficiency with Microsoft Office applications for routine documentation and communication
Strong organizational skills and the ability to prioritize multiple tasks in a fast-paced environment

What we offer: