Customer Service Representative Jobs

Customer Service Representative

Robert Half

Location:
United States, Dayton, Ohio

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a dedicated Customer Service Representative to join our team in Dayton, Ohio. This position involves supporting records operations and ensuring high-quality service in a non-profit setting. As a long-term contract role, you will play a pivotal part in assisting customers with vital statistics and maintaining compliance with state regulations.

Job Responsibility:

Handle registration tasks using state-specific software to manage vital records
Review and verify records for accuracy, making necessary corrections
Provide guidance to customers on completing forms and address inquiries related to registration processes
Process and issue requests through in-person counter services or online orders
Ensure documents and records are preserved in compliance with state auditing and regulatory standards
Modify and maintain departmental records as assigned
Coordinate with external agencies to order records and transfer records appropriately
Participate in cross-training initiatives and perform additional duties as required

Requirements:

High school diploma or equivalent
At least 2-3 years of experience in a customer service-focused environment
Proficiency in Microsoft Office applications, including Word and Excel, or similar software
Strong ability to handle inbound calls, data entry, and email correspondence
Willingness to adapt responsibilities and working hours during public health emergencies or crises
Exceptional attention to detail and commitment to maintaining confidentiality
Effective communication skills and ability to assist diverse customers
Ability to work collaboratively and cross-train for various tasks

What we offer:

Medical, vision, dental, and life and disability insurance
401(k) plan

Additional Information:

Job Posted:
August 28, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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