Customer Service Representative

• Manage orders, payments, and product returns
• Respond to customer inquiries (in person, by phone, and email)
• Provide personalized service and propose tailored solutions
• Work closely with the warehouse team to ensure delivery accuracy
• Support daily operations within the branch

• Experience in customer service, inside sales, or order coordination
• Comfortable using digital tools (Microsoft Office Suite)
• Strong interpersonal skills, attention to detail, and professionalism
• Ability to handle multiple priorities in a fast-paced environment
• Knowledge of building materials: an asset, but not required
• Bilingualism (French/English) is required: this role involves frequent communication with colleagues and partners located outside of Quebec.

Knowledge of building materials

• Growing company with a strong reputation in its sector
• Stable, welcoming team and collaborative culture
• Key role for someone who enjoys customer contact and operational coordination
• Concrete opportunity to join an essential and thriving industry