Customer Service Representative, CVS Health

Customer Service Representative

CVS Health

Location:
United States, Franklin

Category:
Customer Service

Contract Type:
Employment contract

Salary:

17.00 - 28.46 USD / Hour

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Job Description:

Customer Service Representative role at CVS Health focused on insurance verification and customer support. Hybrid work schedule requiring office reporting. The call center operates from 7am-7pm.

Job Responsibility:

Verify insurance coverage for potential and new clients
Re-verify insurance coverage for existing patients
Answer questions about benefits, coverage, billing and payments
Respond to telephone inquiries from policyholders, agents and their representatives
Assist with password registration and online registration
Perform data entry
Assist with processing billing paperwork
Maintain files of patient account profile information and referral source data
Resolve patient complaints

Requirements:

Located in Tennessee
Understanding of insurance concepts including governmental plans, ancillary plan benefits, and other coverages
Effective and empathetic communication style
Computer proficiency in Microsoft Outlook, Word and Excel
Basic alpha number data entry skills with attention to accuracy
Intermediate math skills with attention to detail
Ability to work in a team environment while meeting individual performance goals
Ability to read and interpret policies, procedures and instructions
Effective organizational skills and ability to prioritize a fluctuating workload
High School or GED equivalent

Nice to have:

Minimum of 1 year in a customer service or call center environment
Knowledge of Medicare and 3rd party vendors

What we offer:

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
Wellness screenings
Tobacco cessation programs
Weight management programs
Confidential counseling
Financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
August 23, 2025

Expiration:
August 28, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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